An SLA is important for a service provider to drive its internal processes by setting clear and measurable performance standards.Ī server availability SLA specifies the maximum amount of downtime a server can undergo during a certain period of time, such as a year, for example. The SLA defines what the end users should expect in terms of things like system availability, among other details of service delivery.
When a company’s IT department or managed service provider (MSP) provides IT services either to the business or to its clients, it often commits to meeting what is known as a service-level agreement (SLA). What Is a Good Server Availability Percentage? In mathematical terms, Availability % = Uptime/Total time (Total time = Uptime + Downtime).
However, availability is the percentage of time, in a specific time interval, during which a server can be used for its intended purpose. Uptime is the amount of time a server works properly and is expressed in years, months, days, hours, minutes and seconds. Uptime and availability are quite often used interchangeably even though they are not the same thing. What Is the Difference Between Uptime and Availability? Server uptime is monitored and measured by server monitoring tools. It is a metric used to denote the performance of a server. Server uptime is the total duration for which a server is fully functional and running. Uptime refers to the time a system runs without a shutdown or restart. Let’s take a look at what server uptime is and why it is so important to digital organizations. Today, more than ever, server uptime is crucial for any business to operate smoothly. The report emphasizes that even a small business that estimates the cost of downtime at a modest $10,000 an hour, will rack up outage fees of $167 per minute for a single server.
According to a recent ITIC report, the cost of one minute of per server downtime ranges from $1,670 per server, per minute for an hourly outage cost of $100,000, to $16,700 per server per minute for an hourly outage cost estimated at one million dollars ($1,000,000).
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